Refund policy
Due to the perishable nature of our products, we are unable to accept returns, refunds, or or exchanges for change of mind. This includes opened, used, or unopened pouches.
Damages and issues
Please inspect your order upon delivery. If the item is defective, damaged or if you received the wrong product, please contact us within 7 days of receiving your item at hello@oatvana.com.au. To help us evaluate the issue and resolve efficiently, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item
Refunds and exchanges for defective, damaged or incorrect items
If your claim is approved, we will gladly offer you either a replacement product (exchange) sent at no extra cost or a full refund to your original payment method.
Approved refunds are processed to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to post the credit to your account. If more than 15 business days have passed since we approved your return and you have not received it, please contact us at hello@oatvana.com.au.